Login Form

IT Support

IT outsourcing - the type of services required for all or part of the company's IT services abroad, specializing in the provision of IT services. IT outsourcing an average of more than 50% of the IT budget. The transition of companies from the internal IT department and services to IT outsourcing is associated with a number of factors, ranging from a banal commitment to the level of costs, to an improvement in the level of service and quality of services. Every year there is a constant complication of information systems, as well as the fact that it is happening in a geometric progression, in connection with which, it is becoming increasingly difficult to find qualified IT personnel, and the staff is constantly becoming more expensive. According to HeadHunter forecasts, the growth of salaries in the IT market in 2012. Is more than 30%. In short, IT outsourcing is inevitable, and sooner or later it will be used by almost all companies. IT outsourcing allows you to abandon non-core assets and concentrate on the core business of the company. 

There are several types of IT outsourcing: resource IT outsourcing, functional IT outsourcing and strategic IT outsourcing.

Resource IT-outsourcing - implies the lease of a certain IT resources of the outsourcer company to the customer. A typical example of resource IT outsourcing is the rental of IT personnel, or otherwise - IT outstaffing. IT outstaffing involves providing the outsourcer with a customer for a certain period (usually from a few months to a year) of one or more specialists with a certain skill level. Another example of resource IT outsourcing is the lease of computing resources, for example, a customer renting virtual servers in the data center of the executor (in fact, cloud services of class IaaS). A distinctive feature of resource IT outsourcing is that the customer only leases clearly defined resources (the number of people or servers) that he manages independently. Outsourcing company in this case is only a provider of resources, but does not manage them, and is not responsible for the level of service.

Functional IT outsourcing - implies the transfer by the customer of a part of the functions or services of its IT service to the outsourcer. This type of IT outsourcing is the most common. Examples of functional IT outsourcing can be services such as servicing the server infrastructure or supporting users, maintaining the directory service or e-mail service, and cloud-based services of the SaaS class, such as cloud services for unified communications or Exchange hosting. Unlike resource IT outsourcing - functional IT outsourcing implies a certain level of service for which the outsourcer company is fully responsible. Those. In this case, the customer does not care how many and which experts will serve his IT infrastructure, or how many servers and which will be leased, it is important that the services specified in the contract work smoothly.

Strategic IT outsourcing - implies comprehensive maintenance and management of the entire IT infrastructure of the customer. The outsourcer company takes upon itself the whole complex of tasks on maintenance and strategic development of the customer's information system in accordance with the needs of the business. The customer completely abstracts from all IT management processes. Strategic IT outsourcing will allow the customer to simply use all the information services necessary for the business, without thinking about ensuring their reliability, scalability, performance and security, just like not to think about personnel issues related to the IT department.

Qualitative advantage of IT outsourcing

A qualified approach. The IT market is developing so rapidly and rapidly that specialists have to almost constantly study new products and solutions, constantly upgrade their skills and be certified - all engineers in the system integrator do it. But the system administrators of the internal IT department, who have been working in the same company for the same company for years, lose their qualifications and fall behind the tendencies of the IT market. As a consequence, the IT infrastructure they serve simply ceases to develop, its content is more expensive than that of competitors, business processes are not optimal, tasks are being carried out for a long time, and your company becomes uncompetitive in the market. We often encounter companies where virtualization is still not used, there are no unified communications, and system administrators do not even know what it is.

Differentiation of works. Even small companies use more than 20 different IT services (domain, mail, telephony, ERP, Internet, DBMS, ...). But conventional (non-IT) companies can not afford to keep a separate specialist for each specific equipment or software. And, as a result, almost always in the internal IT department all tasks are trying to assign to a limited number of specialists or even one. But it is almost impossible to find a system administrator who would be able to cover such a volume of knowledge, as it is hardly possible to find a good dentist who would be able to do aortocoronary shunting.

What do we get as a result? As a result, such a system administrator will know everything and nothing at the same time. Those. Knowledge will be superficial. Yes, everything will work, management will feel that everything is fine, but this usually lasts until the first serious failure. After that, outside forces are involved, and it turns out that the services were initially incorrectly configured, there was no fault tolerance, the backup was not performed correctly, and the system administrator does not know how to restore the serviceability. In the case of a contract for IT outsourcing, you will receive not one dedicated specialist-anykey, but a whole department of certified engineers. Each specific task will be decided by the specialist who is competent in this particular field.

Guaranteed service level. Have you ever assessed the risks of business downtime due to the failure of IT services? Does your company have a service level agreement (SLA)? Business has an idea, for how long should these incidents be solved? Do you have information, for what maximum time will the working capacity of the IT infrastructure be restored in case of failure of one of the servers? What is the probability of such an event? Do you have a plan of action if suddenly one of the key system administrators accidentally falls ill or resigns? If you do not have answers to all these questions, we recommend using IT outsourcing services. You will receive a service level agreement, an assessment of the risks of a service failure, emergency recovery plans and upgrade proposals will be developed. In addition, as part of the IT outsourcing service, you fully protect yourself from the risks associated with the illness or dismissal of the system administrator. Outsourcing company has a large staff of specialists and will always provide a substitute for a vacation or illness.

Good methodology. Within the framework of IT outsourcing services, standardization of IT infrastructure management and incident resolution is provided, in accordance with the world practices (ITIL / ITSM, MOF / SMF), as well as the experience gained by the system integrator. Processes are sharpened and optimized so much to provide the fastest resolution of all incidents, forecasting failures and preventive resolution of possible problems. Companies that provide IT outsourcing services, serving hundreds of customers, have accumulated large knowledge bases and have clear schemes for solving typical tasks. The internal IT department simply can not have this experience, as a result of which many typical tasks are solved long and not optimally.